Today, in one email, Sonos has gone from being one of my favourite tech companies to being my most hated.
Here is the email:
Sonos' solution to this debacle is to participate in their well derided 30% discount scheme, whereby you trade in your old units for new at 70% of the cost.
This is wasteful, un-environmental and shows the danger of a company without a recurring revenue model and stiff competition. Just like the Apple 320c lost me as a customer for a decade, I will never buy a Sonos again.